Privacy & Policies

Valo Spa Enjoyment Guidelines

Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible, or at the conclusion of your visit. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Treatment Arrivals
So that you can begin your spa experience in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment. In consideration of our other spa guests, service time cannot be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions we need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home; Valo Spa & Wellness is not responsible for lost or stolen items.

Wellness Playground
Valo’s unique Wellness Playground features a variety of cutting-edge wellness technologies. Not all of these technologies are suitable for everyone; we reserve the right to limit access to equipment for health and safety reasons.

Spa Cancellations or Rescheduling
Your treatment time is very important to Valo Wellness Spa and is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 24 hours notice for cancellations and rescheduling of all appointments. We will be asking for a credit card to have on file when reserving an appointment. Clients who provide less than 24-hour notice of cancellation will be charged 50% of scheduled services. No-show appointments will be charged 100% of scheduled services. As a courtesy, we will email you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. By scheduling, you acknowledge and agree to this policy
Spa Parties are subject to terms of agreement for cancellations.

Age Requirements
Valo Wellness Spa is happy to provide personal spa treatments to clients over the age of 18 ; Wellness Playground clients should be at least 14 years of age. Younger guests for both spa treatments and the Halo therapy Booth may be accepted with a parental release.

Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of cash, checks, most major credit cards, and Valo Wellness Gift Cards. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.
Valo Wellness Gift Cards contains value which may be used to purchase products and services at face value, but cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Valo Wellness Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services and are at the discretion of the guest. Gratuities may be given directly to your therapist, or added to the amount owed at the time of checkout.
Prices are subject to change without notice.

Discounts & Promotional Items
Unfortunately, discounts and promotions cannot be applied to prior purchases, taxes or shipping and processing charges. Discounts and offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Valo Wellness Spa has the right to end or modify any promotion at any time. Other restrictions may apply.

Spa Products and Returns
In the event you are not satisfied with one of our high-quality skin or body care products you have purchased, you will be fully refunded if the product is returned in its original packaging within 30 days. Beyond 30 days, we will be happy to issue you a spa credit.

Valo Spa Privacy Policy

Valo Wellness Spa values the privacy of our users. Therefore, this privacy policy explains in detail how we use and protect the information we collect when you visit our, as well as all of our social media platforms. Read this privacy policy completely. Please refrain from visiting the site if the terms outlined below are not satisfactory to you.

We reserve the right to change this policy at any time and will list these changes in the updates section of the policy. By reading this notice and visiting the site, you agree that you understand that customers will not be personally notified when this policy changes.

Therefore, we advise our customers to frequently review our privacy policy so that they remain aware of its updates. By using the site, you accept that the posted policy and all its changes apply to your interaction with Valo Wellness Spa.

Information Collected by Valo Wellness Spa

Personal information may be collected by this site in many ways. This information includes:

  • Personal identifying information like your name, address, email, phone number, age, gender, and other personal data
  • Server data related to the IP address you used to visit our website, which includes your address, browser, OS, access time, and site
  • Financial information related to your orders including your payment method and identifying payment information. We rarely store financial information collected on our site for transaction purposes. That information gets sent directly to our payment processor, with / Privacy info .
  • Social network data including Facebook permissions and user information from other networks, provided you log onto our site using one of these media
  • Mobile device information such as your device ID, model, and location, if you use our site by accessing it through our mobile

How We Use This Information

Our uses information collected to:

  • Manage your account information
  • Customize ads
  • Deliver promotions
  • Email your account confirmation
  • Manage purchases and payments
  • Increase site efficiency
  • Notify you of updates
  • Offer new products
  • Monitor and prevent theft
  • Request your customer feedback
  • Resolve account disputes
  • Respond to your service requests

Information Disclosure

Normally, your information stays on our site. However, below we have listed the situations that may require us to share the information we collect from you:

  • When required by law, such as for fraud protection
  • With our third-party providers for payment processing and hosting
  • With your consent for marketing purposes
  • When you post comments on the site
  • To our advertisers, affiliates, and partners
  • If this site goes bankrupt and data must be transferred

Cookies, Trackers, and Online Ads

We may use cookies, trackers, web beacons, and other technology to customize our to improve your experience. We may customize the site using this information. These trackers do not have access to your personal information and can be removed from your browser options.

In addition, third-party software provides ads for our site for marketing campaigns. These programs have access to tracking technology to optimize your ad experience. For more information about these ads, visit the privacy policies of affiliate advertisers.

Website analytics such as through may also be used to track users and remarket on our and or social media used platforms. We do not give these vendors access to your personal information.

Other Sites

Our website may contain links to third-party websites in the form of policies, ads, and other non- affiliated links. Once you leave our site, we are no longer responsible for how your information is collected and disclosed. Please refer to the privacy policies of those third-party sites for more information.

Information Security

We take technical and administrative precautions to protect your data, but we cannot guarantee its safety against all types of fraud or misuse. If you provide personal information, we cannot verify its total security against all types of interception.



Some browsers offer Do-Not-Track settings to prevent any information from being distributed. Since these settings have not been legally established as standard practice, we do acknowledge these settings. 

Additional Options

At any time, you may opt to review or change your account settings, including contact information. If you wish to delete your account, you may do so to remove most of your information, however, some identifying information will be retained to prevent fraud.

You may also opt-out of emails and other correspondences from our site at any time.

Contact Us

If you have questions or concerns about this privacy policy, please feel free to contact us at:
Valo Wellness Spa 120 Regency Parkway Suite 104 Omaha, NE 68114 402-885-8256

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